Hotel Policy
Do’s & Don’ts
Dear Valued Guest,
Welcome to The Royal Purnama. To ensure every guest enjoys a safe, comfortable, and memorable stay, we kindly ask you to observe the following guidelines. These rules are designed not only for your safety, but also to maintain the serene, luxurious, and exclusive atmosphere that makes our resort unique.
Don’ts
What’s Not Allowed
Children Under 12 Years Old
As an adults-only resort, we welcome guests aged 12 and above. This policy helps us maintain a peaceful, mature environment where guests can fully relax without distractions.
Pets
While we love animals, pets are not permitted in the resort to ensure hygiene, safety, and the comfort of all guests.
Smoking Indoors
Smoking, including electronic cigarettes and vapes, is strictly prohibited inside guest rooms, restaurants, and lounge areas. This policy keeps our interiors fresh and smoke-free for all guests. Guests staying in villas or suites may smoke in their private outdoor areas, such as the daybed by the pool. Ashtrays can be provided upon request by contacting our Guest Relations team (dial "0").
Outside Spa Therapists
To guarantee consistent service quality and guest safety, we do not allow treatments from external spa therapists. Our trained in-house team is delighted to provide you with a wide range of professional treatments.
Outside Food & Beverages
Bringing food and beverages from outside vendors is not permitted. Outside catering companies are not allowed to host parties or events inside villas or public areas. Our FB team is pleased to accommodate any kind of special dining experiences like romantic dinners, barbeques, etc. This ensures hygiene, safety, and the exclusivity of your experience.
Durian
Due to its strong odor that lingers in rooms and public spaces, durian fruit is not allowed anywhere within the resort.
Outside Photographers or Videographers
To protect the privacy of all guests and maintain service standards, outside photography or videography vendors are not permitted. Should you wish to capture special moments, our in-house professional team will be happy to assist.
Outside Pool Decorations
For security and safety reasons, flower pool decorations from external vendors are not permitted. We provide custom decoration packages for birthdays, honeymoons, or celebrations. Simply contact our front desk for details.
Drones
Drone usage is prohibited anywhere on resort grounds to protect the privacy and comfort of all guests.
Weapons or Toy Guns
Firearms, sharp weapons, and even toy guns are not permitted for the safety of guests and staff.
Drugs or Illegal Substances
Possession or use of illegal drugs, substances, or holding drug-themed parties is strictly forbidden. Any violations will be reported immediately to local authorities.
Do’s
Guest Guidelines
Enjoy the Adults-Only Ambience
Embrace the calm, intimate, and romantic atmosphere created especially for adult guests. Perfect for couples, honeymooners, and those seeking peace and rejuvenation.
Use Our Designated Smoking Areas
If you smoke, we invite you to use our comfortable outdoor smoking areas. This ensures a pleasant stay for both smokers and non-smokers.
Capture Your Moments with Us
Our in-house professional photographers are available to help you preserve your most special memories, whether it’s a honeymoon, anniversary, or holiday getaway.
Personalize Your Stay
Looking to celebrate? We offer curated services including private dining experiences, poolside decorations, and event planning tailored to your wishes.
Rely on Us Anytime
Our front desk team is available to assist you. Whether it’s booking a spa treatment, organizing a local tour, reserving a table, or handling special requests. Your comfort is our priority.
Respect Fellow Guests
Please be considerate of other guests by keeping noise to a minimum, especially in villas and during evening hours. Loud music or parties are not allowed in private or public areas, as we strive to preserve a peaceful environment for all.
We sincerely appreciate your cooperation. These guidelines are in place so that every guest can enjoy the privacy, tranquility, and luxury that define our resort. If you have any questions, please don’t hesitate to reach out to our team. We are always happy to assist you.